- NCAA is Not Happy: The aviation authority is calling out airlines for poor passenger management.
- Delays and Cancellations: Common issues, especially during the Harmattan season, are causing major disruptions.
- Passenger Rights: Airlines are required to provide timely information, accommodation, refreshments, and compensation when needed.
- Communication is Key: Passengers are urged to use their own contact info when booking tickets to get updates directly.
Why is the NCAA So Upset?
According to the Director-General of NCAA, Capt. Chris Najomo, airlines are not handling flight disruptions with professionalism. It’s not just about getting people from point A to B. It’s also about reliability and efficiency. When flights are delayed or canceled, it causes a ripple effect. It disrupts plans, causes financial losses, and erodes trust in the aviation system.
The Ugly Numbers
The NCAA’s data shows a troubling trend:
- September: Out of 5,291 domestic flights, 2,434 had delays, and 79 were canceled.
- October: Out of 5,513 flights, 2,791 were delayed, and 111 were canceled.
These numbers are not just statistics; they represent real people whose plans are being thrown into chaos.
What Are the Airlines Supposed to Do?
The NCAA is clear: airlines must follow the Nigeria Civil Aviation (Consumer Protection) Regulations, 2023. These aren’t suggestions; they’re mandatory.
Key Regulations:
- Prompt Information: Passengers must be notified immediately about any changes.
- Accommodation & Refreshments: If delays exceed acceptable limits, airlines must provide these.
- Alternative Travel: Airlines need to arrange other means of transportation when necessary.
- Compensation: Passengers should be compensated where applicable.
The NCAA has made it clear: non-compliance will not be tolerated. It’s time for airlines to step up their game.
FAAN Weighs In
The Managing Director of the Federal Airports Authority of Nigeria (FAAN), Mrs. Olubunmi Kuku, emphasizes the need for better communication. Here’s what you should know:
- Direct Contact: Make sure airlines have your email or phone number when you book.
- Information Flow: FAAN is working with airlines to ensure timely updates reach passengers.
- Training: FAAN is also working on improving its manpower through training programs.
It’s a joint effort to make air travel smoother and more reliable for everyone.
Weather Updates are Crucial
The Nigerian Meteorological Agency representative, Mr. Adedeji Sanwo-Olu, urged airlines to collaborate with the agency for weather updates. Weather is a common reason for flight delays in Nigeria, especially during the Harmattan season, which is known for its dusty and hazy conditions. Proper planning can help to minimize delays and cancellations.
The Bottom Line
While there are challenges such as inadequate infrastructure and operational constraints, airlines need to invest in robust systems to reduce delays. The days of shoddy passenger management are coming to an end. Passengers deserve better, and it’s about time the airlines delivered.
Additional Info
Did you know that Nigeria has more than 30 airports? According to the Nigerian Airspace Management Agency (NAMA), the aviation sector in Nigeria continues to grow with more people taking to the skies for both local and international travel. The aviation industry accounts for a significant part of Nigeria’s GDP, making it crucial for operators to provide reliable services.
Artificial Intelligence Concerns
The Chairman of Air Peace, Dr. Allen Onyema, also raised concerns over AI-generated videos that could mislead the public. The rapid advance of AI technology has brought about great change, but with it comes the need to be cautious of the information presented online.
In summary, the NCAA is standing firm, ensuring that airlines prioritize passenger rights and handle disruptions more effectively. It is no longer just about flying from one point to another, it’s about ensuring a positive experience for all air travelers.